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Accurate MD Online Doctor - Patient Feedback(Below are some of the Patients emails we have received)
I am new to your company and decided to use AccurateMD about a week ago. I rarely write companies to let them know how my interactions were with them, but after having used your service for the first time recently, I felt compelled to send a note to let you folks know what a positive experience I had. I approached using a service such as this online with a great deal of skepticism and did a good deal of research prior to selecting your company to use. Needless to say, I was pleased that all of the positive feedback that I read regarding your excellent customer service as well as your professional, caring, and punctual doctors was right on the money.
I had faxed my medical records after your closing hours (EST) on Friday evening, yet I had already received a response the following morning outlining additional information required to get set up in your system and schedule a consult. While some may view this attention to detail as an inconvenience, I was actually happy to know that your company is exacting with respect to requirements and details and demands appropriate documentation to ensure adequate protection of your company and your patients. I faxed the additional information, again on Saturday, and was entered into your system that same day and scheduled a consult for the following Monday. The Dr. called me right on time, seemed genuinely caring, concerned, knowledgeable about the condition outlined in my medical records, and told me that he would help me. While this comment about wanting to help may be seemingly innocuous, it was nice to hear a medical professional say that to me as I have never gotten that type of treatment from my primary care physician. I received the medication prescribed the following day from Avee. Please extend my appreciation and feedback to the physician that I spoke with and let him know that it does make a difference to patients to be treated professionally and to hear a Dr. tell them that they want to help.
Additionally, the medication I was given is working as hoped and even though it has only been a few short days, I have already experienced marked improvement in my day to day quality of life and for the first time in quite some time have a positive outlook on the future. Your company has certainly earned my continuing patronage and I will recommend your company wholeheartedly to people I know who are seeking similar help.
First of all, Thank you! To all of you who helped me through this process. I was so skeptical, and you managed to put all my fears at bay. This entire transaction from the customer service to the Dr.'s consultation, right down to the reps at Avee have all be wonderful to work with! I will absolutely be referring you
Thank you very much for the response. It was a relief knowing you guys will still be around cause you are top notch in this industry
Wanted to give you all a real big thank you for everything. I have been with you for many consultations. You have been great on anything I have requested during this time. You keep us informed Would not think of changing. I know in today’s age we don't stop and pay compliments very often and I want to just say it is nice working with you and your company and knowing you do whatever you can to make it great..
thank you so very much and i want to take a few minutes to say thank you ALL and the DOCTORS too for helping me. you are the most considerate people i know and have never met you but one day when we all get to heaven then i can shake your hands and thank you in person. sometimes it seems like your all alone when you hurt so bad . but people like you make it worth while because we who have no one else to help us with the pain and discomfort know we can trust you to do us right and provide medical real medical help so we can carry on a decent half way enjoyable life. you will never know how much i appreciate you all GOD BLESS EACH AND EVERY ONE OF YOU DOCTORS INCLUDED.
I just wanted to let you know I received my medicine today! I would like to leave some great feedback on your website if you tell me how. What your site has done to help me with my pain is such a blessing. Your CS was so patient with me and trust me all the emails and questions that has to be a great person. The doctor was caring and really listened to me, I have been to tons of Dr and never have I been treated with that much respect. All I have to say is thank goodness I found your site. Keep up the great work!
THANKS for your wonderful service!!! My consultation which i had this morning was fantastic, the dr completely understood my pain, and frustration with my condition! He was compassionate and understanding! What a great company! i will recommend you to my friends!
ALL I CAN SAY IS WOW, WELL MAYBE NOT ALL, DOUBLE WOW; YOU GUYS ARE FANTASTIC. THE DOCTOR CALLED ME; HE'S GREAT, VERY UNDERSTANDING AND INTERESTED IN MY CONDITION (THIS IS A SWITH FROM WHAT I'VE HEARD OTHERS SAY ABOUT OP'S THEY'VE DEALT WITH (BY READING BOARDS THAT IS); AND, I COULDN'T HAVE BEEN HAPPIER
I just wanted to let you guys know how happy I have been with your service. The people are all friendly and helpful, you are always very prompt, and Avee Pharmacy is excellent!
I have to tell you how impressed I am. I wasn't sure about this internet process, but your doctor was wonderful. For the first time I was able to talk about pain and medications that helped and I didn't have to feel ashamed or embarrassed like I was asking for something I don't need. Thank you! I did this because we're temporarily out of insurance, but man, I've never been so happy with a doctor in my life.
I appreciate you taking care of me so fast your customer service is impeccable
Thank you so much for responding. I also wanted to let you know that the doctor who I had my consultation with was absolutely wonderful!!! He really seemed to care and gave me some wonderful suggestions on using the medication. He really is a great doctor and you guys should hang on to him. You guys have been wonderful.
Thank you - everything that you say you are going to do, you do. You follow through and nowadays that's rare. I just wanted you to know I appreciate you!
Wow -- your company is the best -- Never had such great customer service
I also wanted to say that I will NEVER go back to XXXX after using your services! Your co. has been a pleasure to deal with. The doctor I spoke with was so pleasant, professional, and understanding, I wish he could be my primary care doc! Customer service was also very helpful, as was the pharmacy you use
Y'all are superb! A real example of customer service
Your service is impeccable
Your service and caring is A++ IN MY BOOK. And I will praise your service and attention to my problem
You guys are awesome!!!! I am so pleased with the service I've gotten from you. I was with another company several months ago and it took them seven days to refill my medicine and their consult and medication costs were way higher than yours. I am really pleased and will stay with Accurate MD for a long time (as long as I need assistance).
Thanks. That was fast. No wonder everyone claims that Accurate is the only A+ service. I am grateful to be a patient/customer of yours.
I just spoke with the doctor...he was very very nice!! like you guys are! > very very helpful. I want > to thank you guys again..the best service!!
Thank you for your kind comments, referrals and continued support! “Thank you so very much - for the same-day consult. Your company is awesome - in every way. The doctor is extremely caring and thoughtful on the phone, your customer service department (obviously) is top-notch. Thank you again - for the very best care all-around that a patient could ask for.”
“Your customer service is wonderful!”
“You guys are the absolute best!!!!”
“Thank you for your quick and helpful responses! I guess that’s why you are rated so high on the board I found you on!”
“Thank you all for being so nice and understanding through this whole process. I am so impressed at the high level of customer care and support! You are the BEST!”
“What I want to say is that he was one of the nicest and most thorough physicians I have ever talked to not only on an OP but also face to face. He listened, asked appropriate questions, was incredibly nice. So I wanted to thank you for having a doctor like him. I don't know where you found him but hang on to him. He is prescribing a medication for me that no one else has apparently put enough thought into me as an individual to do. That is so significant to me that the doctor is the one that picks the drug and not the patient. Thank you for a very pleasant experience.”
“I appreciate your wonderful service, the Doc. called @ the exact time (wow that's impressive!) and you guys always are so friendly in customer service! Thank you so much!!!!”
“Thank you for all of your help and patience! You are wonderful to do business with!”
“I am a “xxx” patient and want to switch to Accurate, based on referrals from friends on the online drug forum, everyone thinks you are the best. I am really tired of “xxx”, and want to switch to a more reputable records site, with better customer service.” “WOW! I am faxing my medical records today! Heard you guys are awesome, thru findrxonline & pharmacywatchers. Thank you very much!”
“I APPRECIATE ALL YOUR HELP, I HAVE BEEN VERY IMPRESSED WITH YOUR SERVICE!”
“THANK YOU :o) Just got off the phone with the doctor.....YOU are the BEST .....THANK YOU AGAIN!!!!!!!!!!!!!!!!
“I just wanted to thank you for your fast reply to my email last night. I really wasn't expecting a reply until Monday. This is top notch. As soon as i get a copy of my records I do think I will be signing up for a consult. Again, your response time was awesome. Thank you and keep up the good work, I'm really impressed to have gotten a reply on a Sunday. Thank you!”
“Thank you for wonderful service!! The doctor was professional and caring and I'm amazed at such service. I want to thank you for the level of care and service you offer. I never knew there was any type of care such as yours and it's much needed. Thanks again and best wishes.”
“I am overwhelmed at how nice you and your staff are and I thank you from the bottom of my heart that you are out there for people like me.”
“Thanks again for all your support and thanks again for taking care of me. You guys truly are great and will definitely continue to be recommended.”
“I am waiting for my consultation and wanted to tell you how professional and friendly your staff has been! Especially whomever has been handling my emails this morning - I don't have a name!!!
“I just wanted to say thank you so much for your prompt help and attention to my matter. The pharmacy called and I have already received my refill. I know you probably have hundreds of people call and emails about problems but you always have gotten my problem solved. You guys are doing a GREAT job.”
“Thanks so much for all of your hard work. You do a great job.”
“I just got off the phone with the Doctor. THANK YOU ALL SO, SO MUCH!!!!! the doctor was very nice and knowledgeable of my condition and what pain I am having due to it. Your staff has responded SUPER.. Thanks again.”
“Thank you very much. You have excellent customer support!”
“Thank you for your support and also being so efficient regarding your customer service. It’s good to know that I am dealing with a good practice - it is hard to find that here in my town.”
“Thanks! You are all great!!!”
“Wow! You guys are good!” “thank you for the great service, it is appreciated..”
“You all are truly wonderful ! Thank you again & have a wonderful day !”
“I am very pleased with the service you guys provide and also the prompt response to e-mails. Keep up the good work.”
“Thank you again so much for the EXCELLENT customer service. I REALLY appreciate it. I will make sure to mention how great you are on the pharmacywatchers.com website, so lots of people hear how great you are.”
“Thank you so much! I am very impressed with your customer service. Thanks so much.”
“Thank you for arranging the Saturday delivery and giving the credit card number for me. I really appreciate your outstanding customer service.”
“THANKS SO, SO MUCH-Great Service! Feel free to forward this kudo to the powers that be. It’s hard to find good service anywhere and as a boss of my own business, it’s always great to hear from customers which employees are doing a great job for my biz!”
“I got the delivery this morning. You have really exceeded my expectations. Thanks for everything and you can count on me for a referral.”
“Man, you guys are the greatest! You can count on a bunch of referrals from me! You guys rock!” “He called and said that it would be shipped today and delivered tomorrow. Can that be right? That would be perfect! Because of the hurricanes, I can't get back into my home. We got flooded pretty bad and I've been without the medicine for a week now. I have to travel for work late tomorrow and this would be perfect if it could be delivered in the a.m.! You guys are incredible!” “You guys have awesome support by the way!” “I wish to thank everyone for the prompt customer service you provide! Outstanding in today's world of voicemail, busy signals, hold time, automated menus, etc.”
“Thanks so much!! You know in the past 3 years I have used a few different OP's and I have to say that accurate is the best that I have used!! Customer Service, Pricing, Pharmacy....all one great package!!! Thanks so much for the quick reply, looking forward to sticking with you for a long, long time!! Have a great Day!!”
“You've been extremely helpful --- Thanks so much for the great support!”
“Thank you for fixing this for me, and thank you for following up. Your service is probably the best out there. I have constantly recommended that our members use you over the others.”
“Thank you, and please stay the best!”
“Wow, you guys are top notch”
“thank you for quick reply, your service is great”
“Wow! Great customer support - thank you so much!”
“Hello, thank you so much for your help yesterday, you are so great!”
“I just had my 3rd consult today with the doctor. Not only was he wonderful and encouraging, so was your support staff!! As usual I am very busy and had a limited amount of time this week. I was in a rush to complete my consult, your staff fit me in right away, and the doctor remembered me, my condition and treated me with kindness and respect. Thank you Accurate MD(tm) for all you do-it really has made a big difference in my life.”
“I really appreciate the prompt service. You will come highly recommended from me!” “YOU ARE FABULOUS!!!!!”
“You Guys Are Great!!!, my wife suffers from the same thing though different reasons. She is going to go through you guys today!!!!!!!!”
“Thank you very much for the update. I think you're service is very well thought out and I appreciate the fact that I had to provide my exam information. Thank you for a very good service.
“Thank you very much, you are the best!”
“Thank you! I have to say, my experience so far with Accuratemd has been a very positive one. The doctor was very nice and helpful and your customer service is excellent! I admit, I was hesitant to go through this process but it has been very positive. You provide a necessary service and a pleasant one as well.”
“Thank you so much for your quick response. You are super!”
“Thank you! It is so nice to work with a company as responsive as yours.”
“I have never had such wonderful service from an OP. It always took 2-3 days to get to me.
“Not only was my issue resolved but I received a consult by a very nice
“Thank you for the fast response and service. I feel
“I wanted to write and thank you for the most excellent service ever. The Doctor was very detailed and professional. Thank you for your support, help and service.”
“Please pass my deepest thanks and heartfelt best wishes to your customer service, who was the only person, as an individual as well as representative of your organization to the public, who took the necessary time out of several of her days and tirelessly and with the heart needed to help me with this particular problem.”
“I just wanted to drop a note to your staff (doctor and customer service reps.) that I truly appreciate the excellent customer service, the help and concern the doctor has given me, and the overall excellent experience I've received with your company. All of you are truly outstanding in all areas - thank you so much (I received my prescription the day after consultation).”
“Thanks, I greatly appreciate your quick responses and the explanations. You now have a very satisfied customer and plan on using your great company for my future medical needs.”
“You guys are a class act. My experience with you from beginning to end
“THANK YOU. Your customer service rep. was very compassionate and professional.”
“I want to thank you for your expediency and superb service. I was very impressed with your company. I received my order one day ahead of schedule. Thank you so much, you have a top notch organization.”
“I have been thrilled with my use of AccurateMD. The customer support is great! Please keep up the good work.”
“I will surely add positive comments regarding your service on "Findrxonline"-the only reputable site for online medical services. People with chronic pain problems have so much trouble. Thank you again for being so kind and responding in such a timely
“Thank you for getting back with me so quickly and you guys took care of it when you said you would after Saturday at the pharmacy got busy and your WONDERFUL SUPPORT STAFF immediately got back with me on the tracking number first thing this morning-just like you said you would. Thank you so much guys. I will make wonderful reports for you on FindrxOnline and RAVE how good your company is. Thank you again and I will certainly spread the word to others like me with chronic conditions and to deal with such a sympathetic and professional staff is so nice and assuring. Some others I know in my same condition, I will share this information with them because they have had numerous problems with xxx and not receiving the CORRECT medicines and paying for services/medicines that they cannot use because it is illegal to send back medicines once they have been dispensed; a friend of mine is going through this right now with them and I feel so sorry for her. I will certainly contact her through RxOnline and let her know that AccurateMD is a much more professional company-she is been having a terrible time with them. According to the message board on FindRXOnline-many others are having several problems with xxx and somehow they still rate high. Maybe after she switches and sees what a great company AccurateMD is-she will be less frustrated. Thank you again for treating me like a human being and not some sort of unsavory medicine "junkie". I know there are people out there like that but not everybody abuses the online systems!! Thanks again!!!!!!!!!!!!!!!!!!!!!!!!!!”
“I just wanted to say thank you for getting back to me on Friday when I was having trouble using your site. I couldn't believe it when I got a phone call from you guys! The last company I used like this would have never taken the time to do that! They are out of business now and you were referred to me by my pain management site. There are no comments about you guys yet on my pain management site but I am going to be the first one to put one there. Thank you again.”
“The doctor is the best ever. I received what I would receive from a local op. I was impressed that he remembered my wife and asked about her. A+ again.”
“THANK YOU SO MUCH FOR HELP AND FIRST CLASS SERVICE. I FOUND YOU GUYS ON PHARMACY WATCHER MESSAGE BOARD AND WILL MAKE MY FIRST POST COMPLIMENTING YOUR COMPANY. THANKS AGAIN.”
“You absolutely have the best customer service of any on line pharmacy. I found you name on the findrxonline web site and I am so happy. The doctor was compassionate, very knowledgeable and did not make me feel like a "kook. My order arrived today. Thanks to all of you for just being so good. Thank You again.”
“I really appreciate the follow up emails like this one. I must say that I am truly impressed with the quality, respect, and complete compassion for your patients. I have posed many notes to the FindRxOnline website forum. I will definitely use your website for as long as I need. Thank you so much for your compassion, and exceptional customer service.”
“Your company has been the best online health care company that I have ever used or dealt with, providing me with the best, friendliest, and
“I wanted to thank you for your great service and politeness of everyone who works for you. I give you a 10 and will recommend you to everyone.”
“Thanks again for the outstanding service you provide.
“Your customer service rep has got to be one of the kindest individuals I have worked with. It is so rare these days to find support, kindness and compassion in an individual and one who cares about customers. I was a flight attendant for 14 years and loved my job working with the passengers. It gave me great joy to ensure they had a pleasant experience. I will write a positive note on Find Rx Online. With warmest thanks and best wishes.”
“You all are the best! Thank you, and I will keep passing on the word......”
“Thank you for your reply, you have the best customer support staff I have ever seen.”
“Just thought I'd send you a little note letting you know that I am very pleased with your service and your quick answers to Emails. Your company seems very interested in helping take good care of your customers and the doctor was very nice to talk to and also prescribe meds on a needed level, not just a generic issuance of meds for every patient. I will certainly recommend you to all my friends that choose to use online MD services. Keep up the great work.”
“Shipment arrived today as promised. Thank you for the wonderful service. I will be sure to pass on the message that Accurate MD is willing "to go the extra mile" as far as customer service. your's is the best!”
“Thank you for your excellent service!”
“Thanks, you are very kind and understanding, and I
“You have a terrific website and I'm spreading the word via PharmacySources and PharmacyWatch. Good job, and your Customer Service reps are polite, caring, and efficient.”
“THANK YOU ALL VERY MUCH! I RECEIVED MY MEDS TODAY AND AM VERY GRATEFUL. THANK YOU FOR YOUR HELP AND I WILL POST GOOD THINGS ABOUT ACCURATEMD ON THE DB.COM WEB SITE. I WISH TO GIVE A SPECIAL THANKS TO XXX FOR SHE WAS MY FIRST CONTACT WITH ACCURATE, AND MADE ME FEEL RE-ASURED THAT I WAS NOT GOING TO BE SCAMMED AS SO MANY PEOPLE ON THE INTERNET HAVE BEEN. THANK YOU ALL.”
“Thanks again! Accurate's MD staff is absolutely top of the line! Couldn't ask for anything better!”
“I just wanted thank you folks for the prompt service I just received. I have a painful hand condition I was seeking assistance for, and was referred to your site. After you received my records, I had a consultation within 24 hours with an MD who was very thorough and understood my complications. I was pleased with his course of treatment, and I'm sure the medication will arrive as arranged. I'm sure you hear a lot of complaints, but thought some positive feedback might help as well. Keep up the good work!”
“I wanted to drop you a quick note to say thank you for your help the past two days! You were prompt, courteous and very helpful. I always felt like I was receiving truthful information from you, never the run around. You have made this process very easy and efficient and the doctor was very helpful and understanding. Thank you for all of your help! I will most definitely use your services again!”
“Thanks for being so nice!! I had my first consult with the doctor and he was a very kind person!!! I am just so excited about Accurate MD I have referred a good friend of mine to you and will refer other people to you as well. Thanks You so much, you are great!! I love this place. Best consult I have ever had with a doctor!!! I am going to post great feedback about you guys on Findrxonline we have well over 1000 chronic pain members and I really feel that you guys will be our # 1 OP. We are always looking for good OP"S and this is what we want along with the excellent Doctors that are caring and customer service that responds to you in a timely manner. The doctor is Superb and xxx you are a very nice sweet and helpful person!! You guys will be my OP for a good long time. It has taken me along time to find a good one and I finally did at AccurateMD.com.”
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